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Water Service Interruption – What to Check First

If your water service is off, please review the following before contacting our office:

1. Scheduled Repairs or Maintenance

Planned repairs or system maintenance may be occuring in your area.

2. Main Line Break or Emergency Repair

Unexpected main line breaks or emergency repairs can occur. If this is the case, service will be restored as quickly and safely as possible once repairs are complete.

3. District Flushing

Periodic flushing of the water system is necessary to maintain water quality and may temporarily affect water service or pressure in your area.

4. Account Status

Please verify that your account is not past due. Water service may be interrupted due to non-payment in accordance with district policy.

Making Payments by USPS Mail or by Phone

Please send payments to the PO Box listed on your monthly bills.

Card payments by phone, or the TNG Website, are charged a $5 service fee per transaction.  There is a $2000.00 limit per transaction – you will need your account number.

For Participating Districts – payments can be made at Walmart, HEB, Kroger – ask for details

Water Conservation Tips

every drop counts

Water conservation is a way of life, one that does not require a major change in lifestyle. Mostly, it’s a matter of using common sense. Fresh, clean drinking water is yours to use when needed, but remember that it is a valuable resource that should not be wasted.

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Protect your family with one of the best water filtering system

Experience the benefits of professionally treated water, all over the house. Designed to suit your home’s specific needs, whole home filtration solves taste and odor problems, like chlorine or sulfur con

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Clipz YT profile picture
Clipz YT
19:08 12 Apr 23
I called to see about some discrepancies on my bill that I didn’t understand, I spoke with Mrs. Belinda she was amazing!!! Extremely knowledgeable. We ended the discussion with every single question answered. I can actually say I now understand my bill 100 times better.
Amanda Henrichson profile picture
Amanda Henrichson
18:53 12 Apr 23
We have had TNG for just over a year now. We have never had an issue with service or anything. When I have had to call in for minor reasons such as my online log in acting goofy I was always helped with kind and professional behavior. Customer service representative Kim is always helpful and kind
Suresh B profile picture
Suresh B
16:34 10 Apr 23
Ms. Kim listened to my situation that led to TNG not getting my payment on time. She was very gracious and noted my account to waive the late fees. Appreciate the help & understanding. I have had always had good experience dealing with the staff at this location. They are very professional and courteous.
Thank you Ms. Kim & the TNG Team!
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